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Privacy Policy

Effective date: 22nd of October 2026

How Framelite Ltd collects, uses and protects personal information 

In brief  We use personal information only where we have a proper reason to do so—for example, to respond to an enquiry, prepare a quotation, deliver a glazing project, meet legal obligations, protect our business, or send relevant business communications where permitted. We do not sell personal information.

About this notice

This privacy notice explains how Framelite Ltd ("Framelite", "we", "us" or "our") handles personal information when you visit www.framelite.co.uk, submit an enquiry, ask for a quotation, become a client, work with us on a project, supply goods or services to us, communicate with us, or otherwise interact with our business.

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Framelite Ltd is the data controller for the personal information covered by this notice. This means that we decide why and how that information is used. This notice is intended to meet our transparency obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

How to contact us

Questions, requests or concerns about this notice or our use of personal information can be sent to:

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  • Email: sales@framelite.co.uk

  • Telephone: 07983 536 260

  • Post: Framelite Ltd, 8 Sandpiper Road, Calder Grove, Wakefield, WF4 3FE

Personal information we collect

Information you provide directly

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  • Identity and contact details, such as your name, job title, company, postal address, project address, email address and telephone number.

  • Enquiry and project details, such as project type, site location, preferred products, drawings, plans, specifications, measurements, budget, programme, access information, photographs, notes and correspondence.

  • Quotation, order and contract information, including selections, variations, approvals, delivery and installation arrangements, warranties, complaints and service history.

  • Financial and transaction information, such as billing details, invoices, payment status and transaction records. We do not normally store full payment-card details; payment providers process those details under their own terms.

  • Business contact information relating to architects, contractors, developers, consultants, suppliers, manufacturers and other project participants.

  • Marketing preferences and records of whether you have opted in, opted out or objected to marketing.

  • Any other information you choose to provide by email, telephone, WhatsApp, video call, website form, social media or in person.

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Information collected automatically

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When you use our website, we and our service providers may collect technical and usage information, including IP address, browser type, device information, approximate location derived from the IP address, pages viewed, referring website, timestamps, cookie identifiers and interaction data. Some of this information is collected only where you have accepted the relevant non-essential cookies.

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Information received from other sources

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We may receive information from an architect, contractor, developer, homeowner, consultant, supplier, manufacturer, introducer, publicly available business source, social-media platform or another person involved in a project. We may also receive technical or security information from our website, email, CRM, cloud-storage and communications providers.

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If you give us personal information about another person, you should ensure that you are entitled to do so and, where appropriate, make this notice available to them.

The sections below summarise our main purposes and lawful bases. More than one lawful basis may apply to the same activity depending on the circumstances.

Purpose: Respond to enquiries and prepare quotations
Typical information: Contact, project, drawings, specifications, budget and correspondence
Lawful basis: Steps at your request before a contract; legitimate interests where the contract is with an organisation or another person

Purpose: Manage orders and deliver projects
Typical information: Contract, site, delivery, installation, payment, approvals and communications
Lawful basis: Performance of a contract; legitimate interests in project delivery and account management

Purpose: Coordinate with project teams and supply chains
Typical information: Business contacts, project documents, specifications, site and programme information
Lawful basis: Contract; legitimate interests in delivering projects safely, efficiently and to specification

Purpose: Administer payments, accounts and tax
Typical information: Invoices, payment records and identity/contact details
Lawful basis: Contract; legal obligation; legitimate interests in financial management and debt recovery

Purpose: Provide aftercare, warranties and resolve complaints
Typical information: Order history, site information, images, correspondence and service records
Lawful basis: Contract; legal obligation; legitimate interests in customer service and defending claims

Purpose: Operate, secure and improve our website and systems
Typical information: Technical, cookie, usage, security and communications data
Lawful basis: Legitimate interests in security and improvement; consent for non-essential cookies where required

Purpose: Send relevant updates and business marketing
Typical information: Contact details, role, company, relationship, interests and preferences
Lawful basis: Consent where required; otherwise legitimate interests, subject to PECR and your right to object

Purpose: Showcase completed projects
Typical information: Project photographs, location/general description and, only where agreed, names or testimonials
Lawful basis: Consent where required; legitimate interests where use is reasonably expected and does not identify a private individual

Purpose: Comply with law and protect legal rights
Typical information: Any information relevant to compliance, claims, fraud, safety or disputes
Lawful basis: Legal obligation; legitimate interests in protecting our business and others

How and why we use personal information

Legitimate interests

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Where we rely on legitimate interests, those interests include responding to and managing business enquiries, developing and maintaining client and professional relationships, delivering and improving our services, keeping appropriate business records, protecting our systems, preventing fraud, recovering debts, managing suppliers and defending legal claims. We consider whether the processing is necessary and balance our interests against the rights and expectations of the people affected.

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If you do not provide information

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Where information is needed to respond to an enquiry, prepare an accurate quotation, enter into or perform a contract, comply with law or manage site safety, we may be unable to proceed if it is not provided.

Direct marketing

We may send information about Framelite products, services, technical updates, projects or events where the law permits. For individual subscribers, we will obtain consent where PECR requires it, unless a relevant exception applies. For business contacts, we may use professional contact details where this is permitted and proportionate.

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Your right to object: You can stop direct marketing at any time by using an unsubscribe option where provided or by emailing sales@framelite.co.uk. If you object to direct marketing, we will stop it. We may retain a minimal suppression record so that we can respect your preference.

Cookies and similar technologies

Our website is built and hosted using Wix. Wix and other approved service providers may use cookies, pixels, local storage, scripts or similar technologies to operate the website, keep it secure, remember choices, measure performance and understand how visitors use it.

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  • Strictly necessary technologies may be used without consent where they are required to provide the website or a service you request.

  • Analytics, advertising or other non-essential technologies should be used only after you have made the relevant choice through the cookie banner, where consent is required.

  • You can change or withdraw cookie choices through the website’s cookie settings. Browser controls may also allow you to delete or block cookies, although some features may not work correctly.

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The current cookie banner or cookie-settings panel should be read together with this notice because it identifies the cookies and providers active at the time of your visit, their purposes and durations. We may update the website’s technologies from time to time.

Who we share personal information with

We share personal information only where reasonably necessary and subject to appropriate safeguards. Recipients may include:

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  • Wix and providers of website hosting, forms, analytics and security services;

  • email, telephone, WhatsApp, videoconferencing, CRM, cloud-storage, document-management, accounting and IT-support providers;

  • manufacturers, suppliers, hauliers, installers, surveyors, subcontractors and other parties needed to quote for or deliver a project;

  • architects, contractors, developers, consultants, building-control professionals and other authorised members of the relevant project team;

  • banks, payment providers, insurers, accountants, auditors, professional advisers and debt-recovery providers;

  • regulators, courts, law-enforcement bodies, public authorities or other recipients where disclosure is required or permitted by law; and

  • a prospective buyer, investor or adviser in connection with a proposed sale, restructuring or transfer of all or part of our business, subject to confidentiality safeguards.

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We do not sell personal information.

International transfers

Some service providers may process or allow access to personal information outside the United Kingdom. Where this happens, we use a lawful transfer mechanism and appropriate safeguards as required by UK data-protection law. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another permitted safeguard. You may contact us for more information about the safeguards relevant to your information.

How long we keep personal information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, safety and dispute-resolution requirements. We consider the nature and sensitivity of the information, the risk of harm, the purpose of processing and applicable limitation periods.

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These periods are guidelines rather than absolute rules. We may securely delete or anonymise information earlier, or retain it longer where reasonably necessary and lawful.

Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access. Measures may include access controls, authentication, secure cloud services, backups, staff awareness, supplier checks and procedures for responding to suspected personal-data breaches. No internet or storage system can be guaranteed completely secure.

Your data-protection rights

Depending on the circumstances and the lawful basis, you may have the right to:

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  • be informed about how your personal information is used;

  • request access to your personal information and a copy of it;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase information in certain circumstances;

  • ask us to restrict processing in certain circumstances;

  • object to processing based on legitimate interests and object at any time to direct marketing;

  • receive certain information in a structured, commonly used and machine-readable format and ask for it to be transferred where the right to data portability applies;

  • withdraw consent at any time, without affecting processing carried out before withdrawal; and

  • complain to the Information Commissioner’s Office (ICO).

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These rights are not absolute and exemptions may apply. We may ask for information to confirm your identity and clarify your request. We normally respond within one month, although the law allows more time for certain complex or multiple requests. We do not usually charge a fee.

Complaints

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We would appreciate the opportunity to address a concern first. Please contact us using the details in section 2. You also have the right to complain to the ICO:

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  • Website: https://ico.org.uk/make-a-complaint/

  • Telephone: 0303 123 1113

  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Children's information

Our website and services are directed to adults and business users. We do not knowingly seek personal information directly from children through the website. If a project document or photograph contains information about a child, we will handle it with additional care and use it only where there is an appropriate lawful basis.

Automated decision-making

We do not currently make decisions that produce legal or similarly significant effects solely by automated means. If this changes, we will provide the information and safeguards required by law.

Third-party websites and social media 

Our website may link to third-party websites, social-media pages or communication services. Those organisations are responsible for their own privacy practices. We encourage you to read their privacy notices before providing information. This notice does not cover a third party’s independent use of personal information.

Changes to this notice

We may update this notice to reflect changes to our services, systems, suppliers or legal obligations. The latest version will be published on our website with an updated effective date. If a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of people affected where appropriate.

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